Jan 23 [ADD] : Initial Commit 'odoo_zendesk_connector'

odoo_zendesk_connector/README.rst

@@ -0,0 +1,52 @@
+.. image:: https://img.shields.io/badge/licence-LGPL--3-green.svg
+    :target: https://www.gnu.org/licenses/lgpl-3.0-standalone.html
+    :alt: License: LGPL-3
+
+Odoo Zendesk Connection
+=======================
+* This module will allow you to integrate the Odoo helpdesk with Zendesk,
+  enabling you to create, update, and delete tickets. Additionally, it facilitates
+  the import and export of tickets between Odoo and Zendesk.
+
+Configuration
+=============
+* Enable Connect Zendesk in the configuration setting  and provide your Company Domain,
+Company Email, API key and the Password
+
+Company
+-------
+* `Cybrosys Techno Solutions <https://cybrosys.com/>`__
+
+License
+-------
+Lesser General Public License, Version 3 (LGPL v3).
+(https://www.gnu.org/licenses/lgpl-3.0-standalone.html)
+
+Credits
+-------
+* Developer:(v16) Anjana P V, Contact: odoo@cybrosys.com
+
+Contacts
+--------
+* Mail Contact : odoo@cybrosys.com
+* Website : https://cybrosys.com
+
+Installation
+============
+    - www.odoo.com/documentation/16.0/setup/install.html
+    - Install our custom addon
+
+Bug Tracker
+-----------
+Bugs are tracked on GitHub Issues. In case of trouble, please check there if your issue has already been reported.
+
+Maintainer
+==========
+.. image:: https://cybrosys.com/images/logo.png
+   :target: https://cybrosys.com
+This module is maintained by Cybrosys Technologies.
+For support and more information, please visit https://www.cybrosys.com
+
+Further information
+===================
+HTML Description: `<static/description/index.html>`__

odoo_zendesk_connector/__init__.py

@@ -0,0 +1,22 @@
+# -*- coding: utf-8 -*-
+#############################################################################
+#
+#    Cybrosys Technologies Pvt. Ltd.
+#
+#    Copyright (C) 2023-TODAY Cybrosys Technologies(<https://www.cybrosys.com>)
+#    Author: Cybrosys Techno Solutions(<https://www.cybrosys.com>)
+#
+#    You can modify it under the terms of the GNU LESSER
+#    GENERAL PUBLIC LICENSE (LGPL v3), Version 3.
+#
+#    This program is distributed in the hope that it will be useful,
+#    but WITHOUT ANY WARRANTY; without even the implied warranty of
+#    MERCHANTABILITY or FITNESS FOR A PARTICULAR PURPOSE.  See the
+#    GNU LESSER GENERAL PUBLIC LICENSE (LGPL v3) for more details.
+#
+#    You should have received a copy of the GNU LESSER GENERAL PUBLIC LICENSE
+#    (LGPL v3) along with this program.
+#    If not, see <http://www.gnu.org/licenses/>.
+#
+#############################################################################
+from . import models

odoo_zendesk_connector/__manifest__.py

@@ -0,0 +1,46 @@
+# -*- coding: utf-8 -*-
+#############################################################################
+#
+#    Cybrosys Technologies Pvt. Ltd.
+#
+#    Copyright (C) 2023-TODAY Cybrosys Technologies(<https://www.cybrosys.com>)
+#    Author: Cybrosys Techno Solutions(<https://www.cybrosys.com>)
+#
+#    You can modify it under the terms of the GNU LESSER
+#    GENERAL PUBLIC LICENSE (LGPL v3), Version 3.
+#
+#    This program is distributed in the hope that it will be useful,
+#    but WITHOUT ANY WARRANTY; without even the implied warranty of
+#    MERCHANTABILITY or FITNESS FOR A PARTICULAR PURPOSE.  See the
+#    GNU LESSER GENERAL PUBLIC LICENSE (LGPL v3) for more details.
+#
+#    You should have received a copy of the GNU LESSER GENERAL PUBLIC LICENSE
+#    (LGPL v3) along with this program.
+#    If not, see <http://www.gnu.org/licenses/>.
+#
+#############################################################################
+{
+    'name': 'Odoo Zendesk Connector',
+    'version': '16.0.1.0.0',
+    'category': 'Productivity',
+    'summary': """Connects Helpdesk in Odoo and Zendesk""",
+    'description': """This module will allow you to integrate the Odoo
+    helpdesk with Zendesk,enabling you to create, update, and delete tickets. 
+    Additionally, it facilitates the import and export of tickets between 
+    Odoo and Zendesk.""",
+    'author': 'Cybrosys Techno Solutions',
+    'company': 'Cybrosys Techno Solutions',
+    'maintainer': 'Cybrosys Techno Solutions',
+    'website': "https://www.cybrosys.com",
+    'depends': ['base', 'mail', 'odoo_website_helpdesk'],
+    'data': [
+        'security/ir.model.access.csv',
+        'views/import_export_ticket_views.xml',
+        'views/res_config_settings_views.xml',
+        'views/help_ticket_views.xml'],
+    'images': ['static/description/banner.jpg'],
+    'license': 'LGPL-3',
+    'installable': True,
+    'auto_install': False,
+    'application': False
+}

odoo_zendesk_connector/doc/RELEASE_NOTES.md

@@ -0,0 +1,5 @@
+## Module <odoo_zendesk_connector>
+#### 19.01.2024
+#### Version 16.0.1.0.0
+##### ADD
+- Initial Commit for Odoo Zendesk Connector

odoo_zendesk_connector/models/__init__.py

@@ -0,0 +1,24 @@
+# -*- coding: utf-8 -*-
+#############################################################################
+#
+#    Cybrosys Technologies Pvt. Ltd.
+#
+#    Copyright (C) 2023-TODAY Cybrosys Technologies(<https://www.cybrosys.com>)
+#    Author: Cybrosys Techno Solutions(<https://www.cybrosys.com>)
+#
+#    You can modify it under the terms of the GNU LESSER
+#    GENERAL PUBLIC LICENSE (LGPL v3), Version 3.
+#
+#    This program is distributed in the hope that it will be useful,
+#    but WITHOUT ANY WARRANTY; without even the implied warranty of
+#    MERCHANTABILITY or FITNESS FOR A PARTICULAR PURPOSE.  See the
+#    GNU LESSER GENERAL PUBLIC LICENSE (LGPL v3) for more details.
+#
+#    You should have received a copy of the GNU LESSER GENERAL PUBLIC LICENSE
+#    (LGPL v3) along with this program.
+#    If not, see <http://www.gnu.org/licenses/>.
+#
+#############################################################################
+from .import help_ticket
+from .import import_export_ticket
+from .import res_config_settings

odoo_zendesk_connector/models/help_ticket.py

@@ -0,0 +1,232 @@
+# -*- coding: utf-8 -*-
+#############################################################################
+#
+#    Cybrosys Technologies Pvt. Ltd.
+#
+#    Copyright (C) 2023-TODAY Cybrosys Technologies(<https://www.cybrosys.com>)
+#    Author: Cybrosys Techno Solutions(<https://www.cybrosys.com>)
+#
+#    You can modify it under the terms of the GNU LESSER
+#    GENERAL PUBLIC LICENSE (LGPL v3), Version 3.
+#
+#    This program is distributed in the hope that it will be useful,
+#    but WITHOUT ANY WARRANTY; without even the implied warranty of
+#    MERCHANTABILITY or FITNESS FOR A PARTICULAR PURPOSE.  See the
+#    GNU LESSER GENERAL PUBLIC LICENSE (LGPL v3) for more details.
+#
+#    You should have received a copy of the GNU LESSER GENERAL PUBLIC LICENSE
+#    (LGPL v3) along with this program.
+#    If not, see <http://www.gnu.org/licenses/>.
+#
+#############################################################################
+import json
+import requests
+from odoo import fields, models, _
+from odoo.exceptions import UserError
+
+
+class HelpTicket(models.Model):
+    """In this class there are functions for create a ticket in to zendesk,
+    update a ticket, and delete a ticket from zendesk"""
+    _inherit = 'help.ticket'
+
+    zendesk_ticket_no = fields.Char(string='Zendesk Ticket Id',
+                                    help='Shows the Id of ticket in Zendesk',
+                                    readonly=True)
+    is_ticket_from_zendesk = fields.Boolean(string='Ticket From Zendesk',
+                                            help='Is this a ticket from'
+                                                 ' Zendesk')
+    email = fields.Char(string='Email', help='Shows the email of the customer',
+                        required=True)
+
+    def action_create_to_zendesk(self):
+        """This function will help to create a ticket in to the zendesk"""
+        company_domain = self.env['ir.config_parameter'].sudo().get_param(
+            'odoo_zendesk_connector.company_domain')
+        company_email = self.env['ir.config_parameter'].sudo().get_param(
+            'odoo_zendesk_connector.company_email')
+        password = self.env['ir.config_parameter'].sudo().get_param(
+            'odoo_zendesk_connector.password')
+        # Searching for the existence of the tickets in the zendesk
+        if self.zendesk_ticket_no:
+            zen_id_search_url = f'https://{company_domain}.zendesk.com/api/v2/tickets/{self.zendesk_ticket_no}.json'
+            zen_id_search_response = requests.get(zen_id_search_url, timeout=180,
+                                              auth=(company_email, password))
+            if zen_id_search_response.status_code == 200:
+                return {
+                    'type': 'ir.actions.client',
+                    'tag': 'display_notification',
+                    'params': {
+                        'title': _("Warning"),
+                        'message': _("Ticket already exist"),
+                        'sticky': False,
+                    },
+                }
+        priority = {
+            '1': 'low',
+            '2': 'normal',
+            '3': 'high',
+            '4': 'urgent'
+        }
+        zen_prio = 'None'
+        if self.priority in priority:
+            zen_prio = priority[self.priority]
+        headers = {'content-type': 'application/json'}
+        # Url for searching whether the in the customer is already existing in
+        # zendesk
+        customer_search_url = f'https://{company_domain}.zendesk.com/api/v2/users/search.json?query=email:{self.email}'
+        search_response = requests.get(customer_search_url,
+                                       auth=(company_email, password),
+                                       timeout=20)
+        if search_response.status_code == 200:
+            results = search_response.json().get('users')
+            if results and len(results) > 0:
+                # Customer already exists, use existing ID
+                customer_id = results[0]['id']
+            else:
+                # Customer does not  exists
+                data = {
+                    'user': {
+                        'name': self.customer_id.name,
+                        'email': self.email,
+                    }
+                }
+                # Url for creating new user in zendesk
+                user_url = f'https://{company_domain}.zendesk.com/api/v2/users.json'
+                user_response = requests.post(user_url, json=data,
+                                              auth=(company_email, password),
+                                              headers=headers)
+                if user_response.status_code == 201:
+                    # User created successfully, get new ID
+                    customer_id = user_response.json().get('user').get('id')
+                else:
+                    raise UserError(_(user_response.json()['error']))
+        # Details for creating a Zendesk ticket
+        data = {'ticket': {'subject': self.subject, 'priority': zen_prio,
+                           'comment': {'body': self.description},
+                           'requester_id': customer_id}}
+        # Url for creating a ticket in Zendesk
+        url = f'https://{company_domain}.zendesk.com/api/v2/tickets.json'
+        response = requests.post(url, data=json.dumps(data),
+                                 auth=(company_email, password),
+                                 headers=headers)
+        if response.json().get("ticket"):
+            self.zendesk_ticket_no = response.json()['ticket']['id']
+        if response.status_code != 201:
+            return {
+                'type': 'ir.actions.client',
+                'tag': 'display_notification',
+                'params': {
+                    'title': _("Error!"),
+                    'message': _("Creation of Zendesk ticket seems to be "
+                                 "failed!"),
+                    'sticky': False,
+                }
+            }
+
+        return {
+            'type': 'ir.actions.client',
+            'tag': 'display_notification',
+            'params': {
+                'title': _("Success!"),
+                'message': _("Successfully Created the ticket to Zendesk"),
+                'sticky': False,
+            }
+        }
+
+    def action_update_zendesk_ticket(self):
+        """This function is used to update a ticket from oddo"""
+        company_domain = self.env['ir.config_parameter'].sudo().get_param(
+            'odoo_zendesk_connector.company_domain')
+        company_email = self.env['ir.config_parameter'].sudo().get_param(
+            'odoo_zendesk_connector.company_email')
+        password = self.env['ir.config_parameter'].sudo().get_param(
+            'odoo_zendesk_connector.password')
+        zen_id = self.zendesk_ticket_no
+        priority = {
+            '1': 'low',
+            '2': 'normal',
+            '3': 'high',
+            '4': 'urgent'
+        }
+        zen_prio = 'None'
+        if self.priority in priority:
+            zen_prio = priority[self.priority]
+        data = {
+            'ticket': {
+                'comment': {'body': self.description},
+                'priority': zen_prio,
+                'subject': self.subject,
+                'requester': {
+                    'name': self.customer_name,  # Add the customer name field
+                    'email': self.email  # Add the customer email field
+                }
+            }
+        }
+        # Url that access the updating ticket in zendesk
+        url = f'https://{company_domain}.zendesk.com/api/v2/tickets/{zen_id}.json'
+        headers = {'content-type': 'application/json'}
+        # Do the HTTP put request
+        response = requests.put(url, data=json.dumps(data),
+                                auth=(company_email, password),
+                                headers=headers)
+        # Check for HTTP codes other than 200
+        if response.status_code != 200:
+            # Error in Updating ticket
+            return {
+                'type': 'ir.actions.client',
+                'tag': 'display_notification',
+                'params': {
+                    'title': _("Error!"),
+                    'message': _("Updation of the ticket seems to be failed"),
+                    'sticky': False,
+                }
+            }
+        # Successfully updated the ticket
+        return {
+            'type': 'ir.actions.client',
+            'tag': 'display_notification',
+            'params': {
+                'title': _("Success!"),
+                'message': _("Successfully Updated the ticket"),
+                'sticky': False,
+            }
+        }
+
+    def action_delete_zendesk_ticket(self):
+        """This function is used to delete a ticket from zendesk"""
+        company_domain = self.env['ir.config_parameter'].sudo().get_param(
+            'odoo_zendesk_connector.company_domain')
+        company_email = self.env['ir.config_parameter'].sudo().get_param(
+            'odoo_zendesk_connector.company_email')
+        password = self.env['ir.config_parameter'].sudo().get_param(
+            'odoo_zendesk_connector.password')
+        zendesk_id = self.zendesk_ticket_no
+        # Set up the API request headers and URL
+        headers = {'Content-Type': 'application/json'}
+        # Url for finding the ticket which want to be deleted
+        url = f'https://{company_domain}.zendesk.com/api/v2/tickets/{zendesk_id}.json'
+        response = requests.delete(url, auth=(company_email, password),
+                                   headers=headers, timeout=180)
+        if response.status_code == 204:
+            # Ticket deleted successfully
+            return {
+                'type': 'ir.actions.client',
+                'tag': 'display_notification',
+                'params': {
+                    'title': _("Success!"),
+                    'message': _("Successfully deleted the tickets"),
+                    'sticky': False,
+                }
+            }
+        else:
+            # Have issue in deleting the ticket
+            return {
+                'type': 'ir.actions.client',
+                'tag': 'display_notification',
+                'params': {
+                    'title': _("Error"),
+                    'message': _("Have issues with deleting the ticket"),
+                    'sticky': False,
+                }
+            }

odoo_zendesk_connector/models/import_export_ticket.py

@@ -0,0 +1,231 @@
+# -*- coding: utf-8 -*-
+#############################################################################
+#
+#    Cybrosys Technologies Pvt. Ltd.
+#
+#    Copyright (C) 2023-TODAY Cybrosys Technologies(<https://www.cybrosys.com>)
+#    Author: Cybrosys Techno Solutions(<https://www.cybrosys.com>)
+#
+#    You can modify it under the terms of the GNU LESSER
+#    GENERAL PUBLIC LICENSE (LGPL v3), Version 3.
+#
+#    This program is distributed in the hope that it will be useful,
+#    but WITHOUT ANY WARRANTY; without even the implied warranty of
+#    MERCHANTABILITY or FITNESS FOR A PARTICULAR PURPOSE.  See the
+#    GNU LESSER GENERAL PUBLIC LICENSE (LGPL v3) for more details.
+#
+#    You should have received a copy of the GNU LESSER GENERAL PUBLIC LICENSE
+#    (LGPL v3) along with this program.
+#    If not, see <http://www.gnu.org/licenses/>.
+#
+#############################################################################
+import json
+import requests
+from datetime import datetime, time
+from odoo import api, fields, models, _
+from odoo.exceptions import ValidationError, UserError
+
+
+class ImportExportTicket(models.TransientModel):
+    """This class is used to import and export the tickets between odoo and
+    zendesk"""
+    _name = 'import.export.ticket'
+    _description = 'Import and Export Tickets'
+    _inherit = 'mail.thread'
+
+    start_date = fields.Date(string='Start Date',
+                             help='Mention the start date', Required=True)
+    end_date = fields.Date(string='End Date', help='Mention the end date',
+                           Required=True)
+
+    @api.constrains('start_date', 'end_date')
+    def check_start_date(self):
+        """This function is used to validate the entered date"""
+        if not self.start_date or not self.end_date:
+            raise ValidationError(_("Please provide the dates"))
+        if self.start_date > self.end_date:
+            raise ValidationError(_("Please check the date that you "
+                                    "provide"))
+
+    def action_import_tickets(self):
+        """This function is used to import the tickets from Zendesk"""
+        company_domain = self.env['ir.config_parameter'].sudo().get_param(
+            'odoo_zendesk_connector.company_domain')
+        company_email = self.env['ir.config_parameter'].sudo().get_param(
+            'odoo_zendesk_connector.company_email')
+        api_key = self.env['ir.config_parameter'].sudo().get_param(
+            'odoo_zendesk_connector.api_key')
+        # Url for getting the tickets
+        url = f"https://{company_domain}.zendesk.com/api/v2/tickets.json"
+        headers = {
+            "Content-Type": "application/json",
+        }
+        auth = (f"{company_email}/token", api_key)
+        response = requests.get(url, headers=headers, auth=auth)
+        if response.ok:
+            tickets = response.json()["tickets"]
+            for ticket in tickets:
+                zendesk_ticket_date = datetime.strptime(
+                    ticket["created_at"],
+                    '%Y-%m-%dT%H:%M:%SZ').date()
+                if self.start_date <= zendesk_ticket_date <= self.end_date:
+                    exist_ticket = self.env['help.ticket'].search(
+                        [('zendesk_ticket_no', '=', ticket["id"])])
+                    if not exist_ticket:
+                        requester_id = ticket["requester_id"]
+                        # Url for getting each requester
+                        requester_url = f'https://{company_domain}.zendesk.com/api/v2/users/{requester_id}.json'
+                        requester_response = requests.get(requester_url,
+                                                          headers=headers,
+                                                          auth=auth,
+                                                          timeout=60)
+                        # customer=0
+                        if response.status_code == 200:
+                            requester_data = requester_response.json()['user']
+                            requester_name = requester_data['name']
+                            requester_email = requester_data['email']
+                            customer = self.env['res.partner'].search(
+                                [('name', '=', requester_name),
+                                 ('email', '=', requester_email)]).id
+                            if not customer:
+                                new_customer = self.env['res.partner'].create({
+                                    'name': requester_name,
+                                    'email': requester_email
+                                })
+                                customer = new_customer.id
+                            else:
+                                pass
+                            priority_field = {
+                                None: '0',
+                                'low': '1',
+                                'normal': '2',
+                                'high': '3',
+                                'urgent': '4'
+                            }
+                            priority = priority_field.get(ticket["priority"],
+                                                          '0')
+                            self.env['help.ticket'].create({
+                                "subject": ticket["subject"],
+                                "description": ticket["description"],
+                                'priority': priority,
+                                'is_ticket_from_zendesk': True,
+                                'zendesk_ticket_no': ticket["id"],
+                                'customer_id': customer,
+                                'email': requester_email,
+                            })
+            notification = {
+                'type': 'ir.actions.client',
+                'tag': 'display_notification',
+                'params': {
+                    'title': _("Success!"),
+                    'message': _("Tickets are imported"
+                                 " successfully"),
+                    'sticky': False,
+                }
+            }
+        else:
+            # Error in Importing tickets
+            notification = {
+                'type': 'ir.actions.client',
+                'tag': 'display_notification',
+                'params': {
+                    'title': _("Error!"),
+                    'message': _(
+                        "It seems to have some issue with importing "
+                        "the tickets"),
+                    'sticky': False,
+                }
+            }
+        return notification
+
+    def action_export_tickets(self):
+        """This function is used to export tickets from odoo to zendesk"""
+        company_domain = self.env['ir.config_parameter'].sudo().get_param(
+            'odoo_zendesk_connector.company_domain')
+        company_email = self.env['ir.config_parameter'].sudo().get_param(
+            'odoo_zendesk_connector.company_email')
+        password = self.env['ir.config_parameter'].sudo().get_param(
+            'odoo_zendesk_connector.password')
+        export_start_date = datetime.combine(self.start_date, time.min)
+        export_end_date = datetime.combine(self.end_date, time.min)
+        headers = {'content-type': 'application/json'}
+        tickets_rec = self.env['help.ticket'].search(
+            [('create_date', '>=', export_start_date),
+             ('create_date', '<=', export_end_date),
+             ('is_ticket_from_zendesk', '=', False),
+             ])
+        for rec in tickets_rec:
+            # Url to check whether a Zendesk ticket with same id exist
+            zen_id_search_url = f'https://{company_domain}.zendesk.com/api/v2/tickets/{rec.zendesk_ticket_no}.json'
+            zen_id_search_response = requests.get(zen_id_search_url, auth=(
+                company_email, password))
+            if zen_id_search_response.status_code != 200:
+                # Ticket with same id  does not exit, so create it as
+                # a new ticket in Zendesk
+                # Synchronizing the priority of Zendesk with priority of Odoo
+                priority = {
+                    '1': 'low',
+                    '2': 'normal',
+                    '3': 'high',
+                    '4': 'urgent'
+                }
+                zen_prio = 'None'
+                if rec.priority in priority:
+                    zen_prio = priority[rec.priority]
+                # With this url checking whether a customer with same email
+                # is existing in Zendesk
+                customer_search_url = f'https://{company_domain}.zendesk.com/api/v2/users/search.json?query=email:{rec.email}'
+                search_response = requests.get(customer_search_url,
+                                               auth=(company_email, password))
+                if search_response.status_code == 200:
+                    results = search_response.json().get('users')
+                    if results and len(results) > 0:
+                        # Customer Exist
+                        customer_id = results[0]['id']
+
+                    else:
+                        # Customer does not exist so, need to create a new
+                        # customer
+                        data = {
+                            'user': {
+                                'name': rec.customer_id.name,
+                                'email': rec.email,
+                            }
+                        }
+                        # Creating new user
+                        user_url = f'https://{company_domain}.zendesk.com/api/v2/users.json'
+                        user_response = requests.post(user_url, json=data,
+                                                      auth=(
+                                                          company_email,
+                                                          password),
+                                                      headers=headers)
+                        if user_response.status_code == 201:
+                            # User created successfully, get new ID
+                            customer_id = user_response.json().get('user').get(
+                                'id')
+                        else:
+                            raise UserError(_(user_response.json()['error']))
+                # Creating a new ticket to Zendesk from Odoo
+                data = {
+                    'ticket': {'subject': rec.subject, 'priority': zen_prio,
+                               'comment': {'body': rec.description},
+                               'requester_id': customer_id}}
+                url = f'https://{company_domain}.zendesk.com/api/v2/tickets.json'
+                response = requests.post(url, data=json.dumps(data),
+                                         auth=(company_email, password),
+                                         headers=headers)
+                if response.status_code != 201:
+                    # Problem with exporting ticket to Zendesk
+                    return {
+                        'type': 'ir.actions.client',
+                        'tag': 'display_notification',
+                        'params': {
+                            'title': _("Error!"),
+                            'message': _("Problem with exporting ticket to"
+                                         " Zendesk"),
+                            'sticky': False,
+                        }
+                    }
+                # Exported the tickets Successfully
+                if response.json().get("ticket"):
+                    rec.zendesk_ticket_no = response.json()['ticket']['id']

odoo_zendesk_connector/models/res_config_settings.py

@@ -0,0 +1,82 @@
+# -*- coding: utf-8 -*-
+#############################################################################
+#
+#    Cybrosys Technologies Pvt. Ltd.
+#
+#    Copyright (C) 2023-TODAY Cybrosys Technologies(<https://www.cybrosys.com>)
+#    Author: Cybrosys Techno Solutions(<https://www.cybrosys.com>)
+#
+#    You can modify it under the terms of the GNU LESSER
+#    GENERAL PUBLIC LICENSE (LGPL v3), Version 3.
+#
+#    This program is distributed in the hope that it will be useful,
+#    but WITHOUT ANY WARRANTY; without even the implied warranty of
+#    MERCHANTABILITY or FITNESS FOR A PARTICULAR PURPOSE.  See the
+#    GNU LESSER GENERAL PUBLIC LICENSE (LGPL v3) for more details.
+#
+#    You should have received a copy of the GNU LESSER GENERAL PUBLIC LICENSE
+#    (LGPL v3) along with this program.
+#    If not, see <http://www.gnu.org/licenses/>.
+#
+#############################################################################
+import requests
+from odoo import fields, models, _
+
+
+class ResConfigSettings(models.TransientModel):
+    """This function is used to add some fields in Configuration setting that
+    helps to establish the connection, and also check whether the connection is
+     established or not"""
+    _inherit = 'res.config.settings'
+
+    is_connect_zendesk = fields.Boolean(string="Connect Zendesk",
+                                        help='Do you want to connect with '
+                                             'zendesk',
+                                        config_parameter= 'odoo_zendesk_connector.is_connect_zendesk')
+    company_domain = fields.Char(string='Company Domain',
+                                 help="Provide the domain of your company",
+                                 config_parameter=
+                                 'odoo_zendesk_connector.company_domain')
+    company_email = fields.Char(string='Company Email',
+                                help='Email of your company',
+                                config_parameter=
+                                'odoo_zendesk_connector.company_email')
+    api_key = fields.Char(string='API', help='Generated api key',
+                          config_parameter='odoo_zendesk_connector.api_key')
+    password = fields.Char(string='Password', help='Password of Zendesk '
+                                                   'account',
+                           config_parameter='odoo_zendesk_connector.password')
+
+    def action_test_connection(self):
+        """This function is used to check whether the connection is
+        established or not"""
+        zendesk_email = self.company_email
+        zendesk_token = self.api_key
+        company_domain = self.company_domain
+        zendesk_url = f'https://{company_domain}.zendesk.com/api/v2/'
+        endpoint = 'tickets.json'
+        headers = {'Content-Type': 'application/json'}
+        auth = (zendesk_email + '/token', zendesk_token)
+        try:
+            response = requests.get(zendesk_url + endpoint, headers=headers,
+                                    auth=auth)
+            response.raise_for_status()
+            return {
+                'type': 'ir.actions.client',
+                'tag': 'display_notification',
+                'params': {
+                    'title': _("Connection Test Succeeded!"),
+                    'message': _("Everything seems properly set up!"),
+                    'sticky': False,
+                }
+            }
+        except requests.exceptions.HTTPError as error:
+            return {
+                'type': 'ir.actions.client',
+                'tag': 'display_notification',
+                'params': {
+                    'title': _('Error'),
+                    'message': _(error),
+                    'sticky': False,
+                }
+            }

odoo_zendesk_connector/security/ir.model.access.csv

@@ -0,0 +1,3 @@
+id,name,model_id/id,group_id/id,perm_read,perm_write,perm_create,perm_unlink
+access_help_ticket,access.help.ticket,odoo_website_helpdesk.model_help_ticket,base.group_user,1,1,1,1
+access_import_export_ticket,access.import.export.ticket,model_import_export_ticket,base.group_user,1,1,1,1

odoo_zendesk_connector/static/description/index.html

@@ -0,0 +1,632 @@
+<div style="background-color: #714B67; height: 810px; width: 100%; padding: 15px; position: relative;">
+  <!-- TITLE BAR -->
+  <div class="d-flex align-items-center justify-content-between"
+    style="border-bottom: 1px solid #875A7B; padding: 15px; display: flex; justify-content: space-between; align-items: center;">
+    <img src="assets/misc/cybrosys-logo.png" width="42" height="42" style="width: 42px; height: 42px;" />
+    <div>
+      <div
+        style="color: #7C7BAD; font-size: 14px; font-family: 'Montserrat', sans-serif; font-weight: bold; background-color: white; display: inline-block; padding: 3px 10px; border-radius: 50px;"
+        class="mr-2">
+        <i class="fa fa-check mr-1"></i>Community
+      </div>
+      <div
+        style="color: #875A7B; font-size: 14px; font-family: 'Montserrat', sans-serif; font-weight: bold; background-color: white; display: inline-block; padding: 3px 10px; border-radius: 50px;"
+        class="mr-2">
+        <i class="fa fa-check mr-1"></i>Enterprise
+      </div>
+      <div
+        style="color: #017E84; font-size: 14px; font-family: 'Montserrat', sans-serif; font-weight: bold; background-color: white; display: inline-block; padding: 3px 10px; border-radius: 50px;"
+        class="mr-2">
+        <i class="fa fa-check mr-1"></i>Odoo.sh
+      </div>
+    </div>
+  </div>
+  <!-- END OF TITLE BAR -->
+  <div class="container">
+    <div class="row">
+      <div class="col-sm-12 col-md-12 col-lg-12">
+        <!-- APP HERO -->
+        <h1 style="color: #FFFFFF; font-weight: bolder; font-size: 50px; text-align: center; margin-top: 50px;">
+          Odoo Zendesk Connector</h1>
+        <p style="color:#FFFFFF; padding: 8px 15px; text-align: center; font-size: 24px;">Connect the Odoo with Zendesk</p>
+        <!-- END OF APP HERO -->
+        <img src="assets/screenshots/hero.gif" class="img-responsive"
+          style="width: 100%; margin-left: auto; margin-right: auto;" />
+      </div>
+    </div>
+  </div>
+</div>
+
+<!-- NAVIGATION SECTION -->
+<div class="d-flex align-items-center" style="border-bottom: 2px solid #714B67; padding: 15px 0px; margin-top: 300px;">
+    <div class="d-flex justify-content-center align-items-center mr-2"
+        style="background-color: #F5F5F5; border-radius: 0px; width: 40px; height: 40px;">
+        <img src="assets/misc/compass.png" />
+    </div>
+    <h2 class="mt-2" style="font-family: 'Montserrat', sans-serif; font-size: 24px; font-weight: bold;">Explore This
+        Module</h2>
+</div>
+<div class="row my-4" style="font-family: 'Montserrat', sans-serif;">
+    <div class="col-sm-12 col-md-6 my-3">
+        <a href="#overview">
+            <div class="d-flex justify-content-between align-items-center"
+                style="background-color: #f5f5f5; padding: 30px; width: 100%;">
+                <div>
+                    <span style="color: #714B67; font-size: 24px; font-weight: 500; display: block;">Overview</span>
+                    <span
+                        style="color: #714B67; font-size: 16px; font-weight: 400; color:#282F33;  display: block;">Learn
+                        more about this
+                        module</span>
+                </div>
+                <img src="assets/misc/right-arrow.png" width="36" height="36" />
+            </div>
+        </a>
+    </div>
+    <div class="col-sm-12 col-md-6 my-3">
+        <a href="#features">
+            <div class="d-flex justify-content-between align-items-center"
+                style="background-color: #f5f5f5; padding: 30px; width: 100%;">
+                <div>
+                    <span style="color: #714B67; font-size: 24px; font-weight: 500; display: block;">Features</span>
+                    <span
+                        style="color: #714B67; font-size: 16px; font-weight: 400; color:#282F33;  display: block;">View
+                        features of this
+                        module</span>
+                </div>
+                <img src="assets/misc/right-arrow.png" width="36" height="36" />
+            </div>
+        </a>
+    </div>
+    <div class="col-sm-12 col-md-6 my-3">
+        <a href="#screenshots">
+            <div class="d-flex justify-content-between align-items-center"
+                style="background-color: #f5f5f5; padding: 30px; width: 100%;">
+                <div>
+                    <span style="color: #714B67; font-size: 24px; font-weight: 500; display: block;">Screenshots</span>
+                    <span
+                        style="color: #714B67; font-size: 16px; font-weight: 400; color:#282F33;  display: block;">View
+                        screenshots of this
+                        module</span>
+                </div>
+                <img src="assets/misc/right-arrow.png" width="36" height="36" />
+            </div>
+        </a>
+    </div>
+</div>
+<!-- END OF NAVIGATION SECTION -->
+
+<!-- OVERVIEW SECTION -->
+<div class="d-flex align-items-center" style="border-bottom: 2px solid #714B67; padding: 15px 0px;" id="overview">
+    <div class="d-flex justify-content-center align-items-center mr-2"
+        style="background-color: #F5F5F5; border-radius: 0px; width: 40px; height: 40px;">
+        <img src="assets/misc/pie-chart.png" />
+    </div>
+    <h2 class="mt-2" style="font-family: 'Montserrat', sans-serif; font-size: 24px; font-weight: bold;">Overview
+    </h2>
+</div>
+<div class="row" style="font-family: 'Montserrat', sans-serif; font-weight: 400; font-size: 14px; line-height: 200%;">
+    <div class="col-sm-12 py-4">
+        The module 'Odoo Zendesk Connector' is used to connect the Odoo with
+        Zendesk.By Using this, we are able to both Import/Export many tickets
+        between Odoo and Zendesk, moreover that, it is possible to create,
+        update, and delete the of Zendesk from Odoo
+    </div>
+</div>
+<!-- END OF OVERVIEW SECTION -->
+
+<!-- FEATURES SECTION -->
+<div class="d-flex align-items-center" style="border-bottom: 2px solid #714B67; padding: 15px 0px;" id="features">
+    <div class="d-flex justify-content-center align-items-center mr-2"
+        style="background-color: #F5F5F5; border-radius: 0px; width: 40px; height: 40px;">
+        <img src="assets/misc/features.png" />
+    </div>
+    <h2 class="mt-2" style="font-family: 'Montserrat', sans-serif; font-size: 24px; font-weight: bold;">Features
+    </h2>
+</div>
+<div class="row" style="font-family: 'Montserrat', sans-serif; font-weight: 400; font-size: 14px; line-height: 200%;">
+    <div class="col-sm-12 col-md-6">
+        <div class="d-flex align-items-center" style="margin-top: 40px; margin-bottom: 40px">
+            <img src="assets/misc/check-box.png" class="mr-2" />
+            <span style="font-family: 'Montserrat', sans-serif; font-size: 18px; font-weight: bold;">One click API integration.</span>
+        </div>
+        <div class="d-flex align-items-center" style="margin-top: 40px; margin-bottom: 40px">
+            <img src="assets/misc/check-box.png" class="mr-2" />
+            <span style="font-family: 'Montserrat', sans-serif; font-size: 18px; font-weight: bold;">Can easily Create a ticket to Zendesk </span>
+        </div>
+         <div class="d-flex align-items-center" style="margin-top: 30px; margin-bottom: 30px">
+            <img src="assets/misc/check-box.png" class="mr-2" />
+            <span style="font-family: 'Montserrat', sans-serif; font-size: 18px; font-weight: bold;">It is possible to update and delete a zendesk
+             ticket</span>
+        </div>
+        <div class="d-flex align-items-center" style="margin-top: 40px; margin-bottom: 40px">
+            <img src="assets/misc/check-box.png" class="mr-2" />
+            <span style="font-family: 'Montserrat', sans-serif; font-size: 18px; font-weight: bold;">Synchronized the stages and priorities of a ticket</span>
+        </div>
+         <div class="d-flex align-items-center" style="margin-top: 40px; margin-bottom: 40px">
+            <img src="assets/misc/check-box.png" class="mr-2" />
+            <span style="font-family: 'Montserrat', sans-serif; font-size: 18px; font-weight: bold;">Synchronized the contacts</span>
+        </div>
+    </div>
+</div>
+<!-- END OF FEATURES SECTION -->
+
+<!-- SCREENSHOTS SECTION -->
+<div class="d-flex align-items-center" style="border-bottom: 2px solid #714B67; padding: 15px 0px;" id="screenshots">
+    <div class="d-flex justify-content-center align-items-center mr-2"
+        style="background-color: #F5F5F5; border-radius: 0px; width: 40px; height: 40px;">
+        <img src="assets/misc/pictures.png" />
+    </div>
+    <h2 class="mt-2" style="font-family: 'Montserrat', sans-serif; font-size: 24px; font-weight: bold;">Screenshots
+    </h2>
+</div>
+<div class="row">
+    <div class="col-sm-12">
+
+        <div style="display: block; margin: 30px auto;">
+            <h3 style="font-family: 'Montserrat', sans-serif; font-size: 18px; font-weight: bold;">Create an account in Zendesk </h3>
+           <a href="https://www.zendesk.com/in/login/">https://www.zendesk.com/in/login/</a>
+            <img src="assets/screenshots/oz1.png" class="img-thumbnail">
+        </div>
+
+        <div style="display: block; margin: 30px auto;">
+            <h3 style="font-family: 'Montserrat', sans-serif; font-size: 18px; font-weight: bold;">From your account go to Admin Center</h3>
+            <img src="assets/screenshots/oz2.png" class="img-thumbnail">
+        </div>
+
+        <div style="display: block; margin: 30px auto;">
+            <h3 style="font-family: 'Montserrat', sans-serif; font-size: 18px; font-weight: bold;">From Admin Center go to Apps and integrations and select
+                Zendesk API
+            </h3>
+            <img src="assets/screenshots/oz3.png" class="img-thumbnail">
+        </div>
+        <div style="display: block; margin: 30px auto;">
+            <h3 style="font-family: 'Montserrat', sans-serif; font-size: 18px; font-weight: bold;">From Zendesk API activate password access and Token access</h3>
+            <img src="assets/screenshots/oz4.png" class="img-thumbnail">
+        </div>
+         <div style="display: block; margin: 30px auto;">
+            <h3 style="font-family: 'Montserrat', sans-serif; font-size: 18px; font-weight: bold;">Company domain</h3>
+            <img src="assets/screenshots/oz5.png" class="img-thumbnail">
+        </div> <div style="display: block; margin: 30px auto;">
+            <h3 style="font-family: 'Montserrat', sans-serif; font-size: 18px; font-weight: bold;">Give the credentials and enable connection</h3>
+            <img src="assets/screenshots/new_zendesk_01.png" class="img-thumbnail">
+        </div> <div style="display: block; margin: 30px auto;">
+            <h3 style="font-family: 'Montserrat', sans-serif; font-size: 18px; font-weight: bold;">Create a zendesk ticket by clicking the button</h3>
+            <img src="assets/screenshots/new_zendesk_02.png" class="img-thumbnail">
+        </div> <div style="display: block; margin: 30px auto;">
+            <h3 style="font-family: 'Montserrat', sans-serif; font-size: 18px; font-weight: bold;">Can see the ticket in Zendesk</h3>
+            <img src="assets/screenshots/new_zendesk_03.png" class="img-thumbnail">
+        </div> <div style="display: block; margin: 30px auto;">
+            <h3 style="font-family: 'Montserrat', sans-serif; font-size: 18px; font-weight: bold;">After creating the ticket in Zendesk we can see the
+            Id of that ticket corresponding in the Zendesk</h3>
+            <img src="assets/screenshots/new_zendesk_04.png" class="img-thumbnail">
+        </div> <div style="display: block; margin: 30px auto;">
+            <h3 style="font-family: 'Montserrat', sans-serif; font-size: 18px; font-weight: bold;">Can update a ticket, simply by clicking  UPDATE button</h3>
+            <img src="assets/screenshots/new_zendesk_05.png" class="img-thumbnail">
+        </div> <div style="display: block; margin: 30px auto;">
+            <h3 style="font-family: 'Montserrat', sans-serif; font-size: 18px; font-weight: bold;">Can see the Updated ticket in the Zendesk</h3>
+            <img src="assets/screenshots/new_zendesk_06.png" class="img-thumbnail">
+        </div> <div style="display: block; margin: 30px auto;">
+            <h3 style="font-family: 'Montserrat', sans-serif; font-size: 18px; font-weight: bold;">By clicking on the button 'Delete From Zendesk' can easily delete
+             that ticket from the Zendesk</h3>
+            <img src="assets/screenshots/new_zendesk_07.png" class="img-thumbnail">
+        </div> <div style="display: block; margin: 30px auto;">
+            <h3 style="font-family: 'Montserrat', sans-serif; font-size: 18px; font-weight: bold;">Can see that ticket is deleted</h3>
+            <img src="assets/screenshots/new_zendesk_08.png" class="img-thumbnail">
+        </div> <div style="display: block; margin: 30px auto;">
+            <h3 style="font-family: 'Montserrat', sans-serif; font-size: 18px; font-weight: bold;">To import/export tickets, click on the menu 'Import/Export Tickets'</h3>
+            <img src="assets/screenshots/new_zendesk_09.png" class="img-thumbnail">
+        </div> <div style="display: block; margin: 30px auto;">
+            <h3 style="font-family: 'Montserrat', sans-serif; font-size: 18px; font-weight: bold;">Can see a wizard will open and in that you can provide two dates,
+            between in which we want to import/export tickets</h3>
+            <img src="assets/screenshots/new_zendesk_10.png" class="img-thumbnail">
+        </div> <div style="display: block; margin: 30px auto;">
+            <h3 style="font-family: 'Montserrat', sans-serif; font-size: 18px; font-weight: bold;">Can see the exported two tickets</h3>
+            <img src="assets/screenshots/new_zendesk_11.png" class="img-thumbnail">
+        </div> <div style="display: block; margin: 30px auto;">
+            <h3 style="font-family: 'Montserrat', sans-serif; font-size: 18px; font-weight: bold;">To import the tickets </h3>
+            <img src="assets/screenshots/new_zendesk_12.png" class="img-thumbnail">
+        </div> <div style="display: block; margin: 30px auto;">
+            <h3 style="font-family: 'Montserrat', sans-serif; font-size: 18px; font-weight: bold;">Can see all the imported tickets</h3>
+            <img src="assets/screenshots/new_zendesk_13.png" class="img-thumbnail">
+        </div>
+    </div>
+</div>
+<!-- END OF SCREENSHOTS SECTION -->
+
+<!-- RELATED PRODUCTS -->
+<div class="d-flex align-items-center"
+     style="border-bottom: 2px solid #714B67; padding: 15px 0px;">
+    <div class="d-flex justify-content-center align-items-center mr-2"
+         style="background-color: #F5F5F5; border-radius: 0px; width: 40px; height: 40px;">
+        <img src="assets/misc/categories.png"/>
+    </div>
+    <h2 class="mt-2"
+        style="font-family: 'Montserrat', sans-serif; font-size: 24px; font-weight: bold;">
+        Related
+        Products
+    </h2>
+</div>
+<div class="row">
+    <div class="col-sm-12">
+        <div id="demo1" class="row carousel slide" data-ride="carousel">
+            <!-- The slideshow -->
+            <div class="carousel-inner" style="padding: 30px;">
+                <div class="carousel-item" style="min-height: 198.656px;">
+                    <div class="col-xs-12 col-sm-4 col-md-4 mb16 mt16"
+                         style="float:left">
+                        <a href="https://apps.odoo.com/apps/modules/16.0/openai_odoo_base/"
+                           target="_blank">
+                            <div style="border-radius:10px">
+                                <img class="img img-responsive center-block"
+                                     style="border-radius: 0px;"
+                                     src="assets/modules/1.png">
+                            </div>
+                        </a>
+                    </div>
+                    <div class="col-xs-12 col-sm-4 col-md-4 mb16 mt16"
+                         style="float:left">
+                        <a href="https://apps.odoo.com/apps/modules/16.0/woo_commerce/"
+                           target="_blank">
+                            <div style="border-radius:10px">
+                                <img class="img img-responsive center-block"
+                                     style="border-radius: 0px;"
+                                     src="assets/modules/l2.png">
+                            </div>
+                        </a>
+                    </div>
+                    <div class="col-xs-12 col-sm-4 col-md-4 mb16 mt16"
+                         style="float:left">
+                        <a href="https://apps.odoo.com/apps/modules/16.0/shopify_odoo_connector/"
+                           target="_blank">
+                            <div style="border-radius:10px">
+                                <img class="img img-responsive center-block"
+                                     style="border-radius: 0px;"
+                                     src="assets/modules/l3.png">
+                            </div>
+                        </a>
+                    </div>
+                </div>
+                <div class="carousel-item active"
+                     style="min-height: 198.656px;">
+                    <div class="col-xs-12 col-sm-4 col-md-4 mb16 mt16"
+                         style="float:left">
+                        <a href="https://apps.odoo.com/apps/modules/16.0/hr_zk_attendance/"
+                           target="_blank">
+                            <div style="border-radius:10px">
+                                <img class="img img-responsive center-block"
+                                     style="border-radius: 0px;"
+                                     src="assets/modules/l4.png">
+                            </div>
+                        </a>
+                    </div>
+                    <div class="col-xs-12 col-sm-4 col-md-4 mb16 mt16"
+                         style="float:left">
+                        <a href="https://apps.odoo.com/apps/modules/16.0/whatsapp_redirect/"
+                           target="_blank">
+                            <div style="border-radius:10px">
+                                <img class="img img-responsive center-block"
+                                     style="border-radius: 0px;"
+                                     src="assets/modules/l5.png">
+                            </div>
+                        </a>
+                    </div>
+                    <div class="col-xs-12 col-sm-4 col-md-4 mb16 mt16"
+                         style="float:left">
+                        <a href="https://apps.odoo.com/apps/modules/16.0/openai_website_product_media/"
+                           target="_blank">
+                            <div style="border-radius:10px">
+                                <img class="img img-responsive center-block"
+                                     style="border-radius: 0px;"
+                                     src="assets/modules/l6.png">
+                            </div>
+                        </a>
+                    </div>
+                </div>
+            </div>
+            <!-- Left and right controls -->
+            <a class="carousel-control-prev" href="#demo1" data-slide="prev"
+               style="width:35px; color:#000"> <span
+                    class="carousel-control-prev-icon"><i
+                    class="fa fa-chevron-left"
+                    style="font-size:24px"></i></span>
+            </a> <a class="carousel-control-next" href="#demo1"
+                    data-slide="next" style="width:35px; color:#000">
+                <span class="carousel-control-next-icon"><i
+                        class="fa fa-chevron-right"
+                        style="font-size:24px"></i></span>
+        </a>
+        </div>
+    </div>
+</div>
+<!-- END OF RELATED PRODUCTS -->
+
+<!-- OUR SERVICES -->
+
+<div class="d-flex align-items-center" style="border-bottom: 2px solid #714B67; padding: 15px 0px;">
+    <div class="d-flex justify-content-center align-items-center mr-2"
+        style="background-color: #F5F5F5; border-radius: 0px; width: 40px; height: 40px;">
+        <img src="assets/misc/star.png" />
+    </div>
+    <h2 class="mt-2" style="font-family: 'Montserrat', sans-serif; font-size: 24px; font-weight: bold;">Our Services
+    </h2>
+</div>
+
+<div class="container my-5">
+    <div class="row">
+        <div class="col-lg-4 d-flex flex-column justify-content-center align-items-center my-4">
+            <div class="d-flex justify-content-center align-items-center mx-3 my-3"
+                style="background-color: #1dd1a1 !important; border-radius: 15px !important; height: 80px; width: 80px;">
+                <img src="assets/icons/cogs.png" class="img-responsive" height="48px" width="48px">
+            </div>
+            <h6 class="text-center" style="font-family: Montserrat, 'sans-serif' !important; font-weight: bold;">
+                Odoo
+                Customization</h6>
+        </div>
+
+        <div class="col-lg-4 d-flex flex-column justify-content-center align-items-center my-4">
+            <div class="d-flex justify-content-center align-items-center mx-3 my-3"
+                style="background-color: #ff6b6b !important; border-radius: 15px !important; height: 80px; width: 80px;">
+                <img src="assets/icons/wrench.png" class="img-responsive" height="48px" width="48px">
+            </div>
+            <h6 class="text-center" style="font-family: Montserrat, 'sans-serif' !important; font-weight: bold;">
+                Odoo
+                Implementation</h6>
+        </div>
+
+        <div class="col-lg-4 d-flex flex-column justify-content-center align-items-center my-4">
+            <div class="d-flex justify-content-center align-items-center mx-3 my-3"
+                style="background-color: #6462CD !important; border-radius: 15px !important; height: 80px; width: 80px;">
+                <img src="assets/icons/lifebuoy.png" class="img-responsive" height="48px" width="48px">
+            </div>
+            <h6 class="text-center" style="font-family: Montserrat, 'sans-serif' !important; font-weight: bold;">
+                Odoo
+                Support</h6>
+        </div>
+
+
+        <div class="col-lg-4 d-flex flex-column justify-content-center align-items-center my-4">
+            <div class="d-flex justify-content-center align-items-center mx-3 my-3"
+                style="background-color: #ffa801 !important; border-radius: 15px !important; height: 80px; width: 80px;">
+                <img src="assets/icons/user.png" class="img-responsive" height="48px" width="48px">
+            </div>
+            <h6 class="text-center" style="font-family: Montserrat, 'sans-serif' !important; font-weight: bold;">
+                Hire
+                Odoo
+                Developer</h6>
+        </div>
+
+        <div class="col-lg-4 d-flex flex-column justify-content-center align-items-center my-4">
+            <div class="d-flex justify-content-center align-items-center mx-3 my-3"
+                style="background-color: #54a0ff  !important; border-radius: 15px !important; height: 80px; width: 80px;">
+                <img src="assets/icons/puzzle.png" class="img-responsive" height="48px" width="48px">
+            </div>
+            <h6 class="text-center" style="font-family: Montserrat, 'sans-serif' !important; font-weight: bold;">
+                Odoo
+                Integration</h6>
+        </div>
+
+        <div class="col-lg-4 d-flex flex-column justify-content-center align-items-center my-4">
+            <div class="d-flex justify-content-center align-items-center mx-3 my-3"
+                style="background-color: #6d7680 !important; border-radius: 15px !important; height: 80px; width: 80px;">
+                <img src="assets/icons/update.png" class="img-responsive" height="48px" width="48px">
+            </div>
+            <h6 class="text-center" style="font-family: Montserrat, 'sans-serif' !important; font-weight: bold;">
+                Odoo
+                Migration</h6>
+        </div>
+
+
+        <div class="col-lg-4 d-flex flex-column justify-content-center align-items-center my-4">
+            <div class="d-flex justify-content-center align-items-center mx-3 my-3"
+                style="background-color: #786fa6 !important; border-radius: 15px !important; height: 80px; width: 80px;">
+                <img src="assets/icons/consultation.png" class="img-responsive" height="48px" width="48px">
+            </div>
+            <h6 class="text-center" style="font-family: Montserrat, 'sans-serif' !important; font-weight: bold;">
+                Odoo
+                Consultancy</h6>
+        </div>
+
+        <div class="col-lg-4 d-flex flex-column justify-content-center align-items-center my-4">
+            <div class="d-flex justify-content-center align-items-center mx-3 my-3"
+                style="background-color: #f8a5c2 !important; border-radius: 15px !important; height: 80px; width: 80px;">
+                <img src="assets/icons/training.png" class="img-responsive" height="48px" width="48px">
+            </div>
+            <h6 class="text-center" style="font-family: Montserrat, 'sans-serif' !important; font-weight: bold;">
+                Odoo
+                Implementation</h6>
+        </div>
+
+        <div class="col-lg-4 d-flex flex-column justify-content-center align-items-center my-4">
+            <div class="d-flex justify-content-center align-items-center mx-3 my-3"
+                style="background-color: #e6be26 !important; border-radius: 15px !important; height: 80px; width: 80px;">
+                <img src="assets/icons/license.png" class="img-responsive" height="48px" width="48px">
+            </div>
+            <h6 class="text-center" style="font-family: Montserrat, 'sans-serif' !important; font-weight: bold;">
+                Odoo
+                Licensing Consultancy</h6>
+        </div>
+    </div>
+
+</div>
+
+<!-- END OF OUR SERVICES -->
+
+<!-- OUR INDUSTRIES -->
+
+<div class="d-flex align-items-center" style="border-bottom: 2px solid #714B67; padding: 15px 0px;">
+    <div class="d-flex justify-content-center align-items-center mr-2"
+        style="background-color: #F5F5F5; border-radius: 0px; width: 40px; height: 40px;">
+        <img src="assets/misc/corporate.png" />
+    </div>
+    <h2 class="mt-2" style="font-family: 'Montserrat', sans-serif; font-size: 24px; font-weight: bold;">Our
+        Industries
+    </h2>
+</div>
+
+<div class="container my-5">
+    <div class="row">
+        <div class="col-lg-3">
+            <div class="my-4 d-flex flex-column justify-content-center"
+                style="background-color: #f6f8f9 !important; border-radius: 0px; padding: 2rem !important; height: 250px !important;">
+                <img src="assets/icons/trading-black.png" class="img-responsive mb-3" height="48px" width="48px">
+                <h5 style="font-family: Montserrat, sans-serif !important; color: #000 !important; font-weight: bold;">
+                    Trading
+                </h5>
+                <p style="font-family: Montserrat, sans-serif !important; font-size: 0.9rem !important;">
+                    Easily procure
+                    and
+                    sell your products</p>
+            </div>
+        </div>
+
+        <div class="col-lg-3">
+            <div class="my-4 d-flex flex-column justify-content-center"
+                style="background-color: #f6f8f9 !important; border-radius: 0px; padding: 2rem !important; height: 250px !important;">
+                <img src="assets/icons/pos-black.png" class="img-responsive mb-3" height="48px" width="48px">
+                <h5 style="font-family: Montserrat, sans-serif !important; color: #000 !important; font-weight: bold;">
+                    POS
+                </h5>
+                <p style="font-family: Montserrat, sans-serif !important; font-size: 0.9rem !important;">
+                    Easy
+                    configuration
+                    and convivial experience</p>
+            </div>
+        </div>
+
+        <div class="col-lg-3">
+            <div class="my-4 d-flex flex-column justify-content-center"
+                style="background-color: #f6f8f9 !important; border-radius: 0px; padding: 2rem !important; height: 250px !important;">
+                <img src="assets/icons/education-black.png" class="img-responsive mb-3" height="48px" width="48px">
+                <h5 style="font-family: Montserrat, sans-serif !important; color: #000 !important; font-weight: bold;">
+                    Education
+                </h5>
+                <p style="font-family: Montserrat, sans-serif !important; font-size: 0.9rem !important;">
+                    A platform for
+                    educational management</p>
+            </div>
+        </div>
+
+        <div class="col-lg-3">
+            <div class="my-4 d-flex flex-column justify-content-center"
+                style="background-color: #f6f8f9 !important; border-radius: 0px; padding: 2rem !important; height: 250px !important;">
+                <img src="assets/icons/manufacturing-black.png" class="img-responsive mb-3" height="48px"
+                    width="48px">
+                <h5 style="font-family: Montserrat, sans-serif !important; color: #000 !important; font-weight: bold;">
+                    Manufacturing
+                </h5>
+                <p style="font-family: Montserrat, sans-serif !important; font-size: 0.9rem !important;">
+                    Plan, track and
+                    schedule your operations</p>
+            </div>
+        </div>
+
+        <div class="col-lg-3">
+            <div class="my-4 d-flex flex-column justify-content-center"
+                style="background-color: #f6f8f9 !important; border-radius: 0px; padding: 2rem !important; height: 250px !important;">
+                <img src="assets/icons/ecom-black.png" class="img-responsive mb-3" height="48px" width="48px">
+                <h5 style="font-family: Montserrat, sans-serif !important; color: #000 !important; font-weight: bold;">
+                    E-commerce &amp; Website
+                </h5>
+                <p style="font-family: Montserrat, sans-serif !important; font-size: 0.9rem !important;">
+                    Mobile
+                    friendly,
+                    awe-inspiring product pages</p>
+            </div>
+        </div>
+
+        <div class="col-lg-3">
+            <div class="my-4 d-flex flex-column justify-content-center"
+                style="background-color: #f6f8f9 !important; border-radius: 0px; padding: 2rem !important; height: 250px !important;">
+                <img src="assets/icons/service-black.png" class="img-responsive mb-3" height="48px" width="48px">
+                <h5 style="font-family: Montserrat, sans-serif !important; color: #000 !important; font-weight: bold;">
+                    Service Management
+                </h5>
+                <p style="font-family: Montserrat, sans-serif !important; font-size: 0.9rem !important;">
+                    Keep track of
+                    services and invoice</p>
+            </div>
+        </div>
+
+        <div class="col-lg-3">
+            <div class="my-4 d-flex flex-column justify-content-center"
+                style="background-color: #f6f8f9 !important; border-radius: 0px; padding: 2rem !important; height: 250px !important;">
+                <img src="assets/icons/restaurant-black.png" class="img-responsive mb-3" height="48px" width="48px">
+                <h5 style="font-family: Montserrat, sans-serif !important; color: #000 !important; font-weight: bold;">
+                    Restaurant
+                </h5>
+                <p style="font-family: Montserrat, sans-serif !important; font-size: 0.9rem !important;">
+                    Run your bar or
+                    restaurant methodically</p>
+            </div>
+        </div>
+
+        <div class="col-lg-3">
+            <div class="my-4 d-flex flex-column justify-content-center"
+                style="background-color: #f6f8f9 !important; border-radius: 0px; padding: 2rem !important; height: 250px !important;">
+                <img src="assets/icons/hotel-black.png" class="img-responsive mb-3" height="48px" width="48px">
+                <h5 style="font-family: Montserrat, sans-serif !important; color: #000 !important; font-weight: bold;">
+                    Hotel Management
+                </h5>
+                <p style="font-family: Montserrat, sans-serif !important; font-size: 0.9rem !important;">
+                    An
+                    all-inclusive
+                    hotel management application</p>
+            </div>
+        </div>
+    </div>
+</div>
+
+<!-- END OF OUR INDUSTRIES -->
+
+<!-- SUPPORT -->
+<div class="d-flex align-items-center" style="border-bottom: 2px solid #714B67; padding: 15px 0px;">
+    <div class="d-flex justify-content-center align-items-center mr-2"
+        style="background-color: #F5F5F5; border-radius: 0px; width: 40px; height: 40px;">
+        <img src="assets/misc/customer-support.png" />
+    </div>
+    <h2 class="mt-2" style="font-family: 'Montserrat', sans-serif; font-size: 24px; font-weight: bold;">Support
+    </h2>
+</div>
+<div class="container mt-5">
+    <div class="row">
+        <div class="col-sm-12 col-md-6">
+            <div style="background-color: #F6F8F9; padding: 30px; display: flex; align-items: center;">
+                <div class="mr-4"
+                    style="background-color: #714B67; display: inline-block; height: 70px; width: 70px; display: flex; align-items: center; justify-content: center;">
+                    <img src="assets/misc/support.png" height="48" width="48" style="width: 42px; height: 42px;" />
+                </div>
+                <div>
+                    <h4>Need Help?</h4>
+                    <p style="line-height: 100%;">Got questions or need help? Get in touch.</p>
+                    <a href="mailto:odoo@cybrosys.com">
+                        <p style="font-weight: 400; font-size: 28px; line-height: 80%; color: #714B67;">
+                            odoo@cybrosys.com</p>
+                    </a>
+                </div>
+            </div>
+        </div>
+        <div class="col-sm-12 col-md-6">
+            <div style="background-color: #F6F8F9; padding: 30px; display: flex; align-items: center;">
+                <div class="mr-4"
+                    style="background-color: #2AC44D; display: inline-block; height: 70px; width: 70px; display: flex; align-items: center; justify-content: center;">
+                    <img src="assets/misc/whatsapp.png" height="52" width="52" style="width: 52px; height: 52px;" />
+                </div>
+                <div>
+                    <h4>WhatsApp</h4>
+                    <p style="line-height: 100%;">Say hi to us on WhatsApp!</p>
+                    <a href="https://api.whatsapp.com/send?phone=918606827707">
+                        <p style="font-weight: 400; font-size: 28px; line-height: 80%; color: #714B67;">+91 86068
+                            27707</p>
+                    </a>
+                </div>
+            </div>
+        </div>
+    </div>
+    <div class="row">
+        <div class="col-sm-12 my-5 d-flex justify-content-center align-items-center">
+            <img src="assets/misc/logo.png" width="144" height="31"
+                style="width:144px; height: 31px; margin-top: 40px;" />
+        </div>
+    </div>
+</div>
+<!-- END OF SUPPORT -->

odoo_zendesk_connector/views/help_ticket_views.xml

@@ -0,0 +1,26 @@
+<?xml version="1.0" encoding="utf-8" ?>
+<odoo>
+<!--    Inherited the form view of  help.ticket and to add some fields and some button-->
+    <record id="view_helpdesk_form" model="ir.ui.view">
+        <field name="name">help.ticket.view.form.inherit.odoo.zendesk.connector</field>
+        <field name="model">help.ticket</field>
+        <field name="inherit_id" ref="odoo_website_helpdesk.help_ticket_view_form"/>
+        <field name="arch" type="xml">
+           <xpath expr="//field[@name='email']" position="attributes">
+                    <attribute name="required">1</attribute>
+           </xpath>
+            <field name="end_date" position="after">
+                <field name="zendesk_ticket_no"/>
+                <field name="is_ticket_from_zendesk" invisible="1"/>
+            </field>
+                <xpath expr="//header" position="inside">
+                    <button string="Create to Zendesk"
+                            type="object" name="action_create_to_zendesk"/>
+                     <button string="Update"
+                            type="object" name="action_update_zendesk_ticket"/>
+                     <button string="Delete From Zendesk"
+                            type="object" name="action_delete_zendesk_ticket"/>
+                </xpath>
+        </field>
+    </record>
+</odoo>

odoo_zendesk_connector/views/import_export_ticket_views.xml

@@ -0,0 +1,44 @@
+<?xml version="1.0" encoding="utf-8" ?>
+<odoo>
+<!--    Form view of the model import.export.ticket-->
+    <record id="import_export_ticket_view_form" model="ir.ui.view">
+        <field name="name">import.export.ticket.view.form</field>
+        <field name="model">import.export.ticket</field>
+        <field name="arch" type="xml">
+            <form>
+                <sheet>
+                    <group col="5">
+                        <group colspan="2">
+                            <field name="start_date"/>
+                            <field name="end_date"/>
+                            <footer>
+                            <button class="oe_highlight" name="action_import_tickets" string="Import" type="object"/>
+                            <button class="oe_highlight" name="action_export_tickets" string="Export" type="object"/>
+                            </footer>
+                        </group>
+                    </group>
+                </sheet>
+                <div class="oe_chatter">
+                    <field name="message_follower_ids"/>
+                    <field name="message_ids"/>
+                </div>
+            </form>
+        </field>
+    </record>
+<!--    Action of the model import.export.ticket-->
+  <record id="import_export_ticket_action" model="ir.actions.act_window">
+    <field name="name">Import/Export Tickets</field>
+    <field name="type">ir.actions.act_window</field>
+    <field name="res_model">import.export.ticket</field>
+    <field name="view_mode">form</field>
+    <field name="view_id" ref="import_export_ticket_view_form"/>
+    <field name="target">new</field>
+</record>
+<!--    Menu for importing and exporting  tickets-->
+    <menuitem
+        id="import_export_ticket_menu"
+        name="Import/Export Tickets"
+        action="import_export_ticket_action"
+        parent="odoo_website_helpdesk.helpdesk_dashboard_menu_root"
+        sequence="1"/>
+</odoo>

odoo_zendesk_connector/views/res_config_settings_views.xml

@@ -0,0 +1,77 @@
+<?xml version="1.0" encoding="utf-8" ?>
+<odoo>
+<!--    Inherited the form view of res.config.settings and add some fields for
+        giving the credentials of zendesk-->
+    <record id="res_config_settings_view_form" model="ir.ui.view">
+        <field name="name">res.config.settings.view.form.inherit.odoo.zendesk.connector</field>
+        <field name="model">res.config.settings</field>
+        <field name="inherit_id" ref="base.res_config_settings_view_form"/>
+        <field name="arch" type="xml">
+              <xpath expr="//div[@data-key='helpdesk_ticket']" position="inside">
+                  <h2>Connect Zendesk</h2>
+                    <div class="row mt16 o_settings_container">
+                        <div class="col-12 col-lg-6 o_setting_box">
+                            <div class="o_setting_left_pane">
+                                <field name="is_connect_zendesk"/>
+                            </div>
+                            <div class="o_setting_right_pane">
+                                <label for="is_connect_zendesk"/>
+                            </div>
+                        </div>
+                    </div>
+                    <div class="row mt16 o_settings_container">
+                        <div class="col-12 col-lg-6 o_setting_box"
+                             attrs="{'invisible': [('is_connect_zendesk', '=', False)]}">
+                            <div class="o_setting_right_pane">
+                                <label for="company_domain"/>
+                                <div class="content-group">
+                                    <div class="mt16">
+                                        <field name="company_domain"/>
+                                    </div>
+                                </div>
+                            </div>
+                        </div>
+                         <div class="col-12 col-lg-6 o_setting_box"
+                              attrs="{'invisible': [('is_connect_zendesk', '=', False)]}">
+                            <div class="o_setting_right_pane">
+                            <label for="company_email"/>
+                                <div class="content-group">
+                                <div class="mt16">
+                                    <field name="company_email"/>
+                                </div>
+                                </div>
+                            </div>
+                         </div>
+                  <div class="col-12 col-lg-6 o_setting_box"
+                       attrs="{'invisible': [('is_connect_zendesk', '=', False)]}">
+                      <div class="o_setting_right_pane">
+                          <label for="api_key"/>
+                          <div class="content-group">
+                              <div class="mt16">
+                                  <field name="api_key"/>
+                              </div>
+                          </div>
+                      </div>
+                  </div>
+                         <div class="col-12 col-lg-6 o_setting_box"
+                              attrs="{'invisible': [('is_connect_zendesk', '=', False)]}">
+                            <div class="o_setting_right_pane">
+                            <label for="password"/>
+                                <div class="content-group">
+                                <div class="mt16">
+                                    <field name="password" password="True"/>
+                                </div>
+                            </div>
+                        </div>
+                    </div>
+                  <div class="col-12 col-lg-6 o_setting_box">
+                      <div class="o_setting_right_pane">
+                          <button class="oe_highlight" name="action_test_connection" string="Test Connection" type="object"
+                     attrs="{'invisible': [('is_connect_zendesk', '=', False)]}"/>
+                      </div>
+                  </div>
+                </div>
+            </xpath>
+        </field>
+    </record>
+</odoo>