Your service request for ${object.brand_name.brand_name or 'n/a' } (${object.model_name.mobile_brand_models or 'n/a' }) with reference no ${object.name or 'n/a' } has been processed to ${object.service_state or 'n/a' } stage.
+If you have any questions, please let us know.
+Best regards,
]]> +
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+ +
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+ Service Ticket
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+ | Ref no | : | ++ |
| Customer name | : | ++ |
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+ | Requested date | : | ++ |
| Return date | : | ++ |
Device details
| Sl no. | +Device brand | +Model name | +IMEI | +Complaints | +Description | +
| 1 | +
+
+ The device is in warranty range !!
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+ Terms and Conditions
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+ Keep this ticket safely for future reference.
+ Issue Date :
+ + Issue Date :
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+ Mobile Service Management
+This module helps in managing mobile service shop daily activities.
+Key Highlights
+-
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+
- Service request creation. +
- Assigning service request to technicians. +
- Mobile service ticket generation. +
- Tracking the service status. +
- Integrated with accounting and sales module. +
- Multi-level access rights. +
- Mobile complaint templates. +
- Invoice for parts usage and service charges. +
- Email notifications to customer. +
- Parts inventory. +
- Flexible for further customization. + +
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+ Overview
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+ TThis module is exclusively designed for the mobile service shop for managing their daily activities inside the service center. The module comes integrated with accounting and inventory modules maximizing the efficiency. It comes embedded with features such as adding complaint templates, making it a much user-friendly application. The module also helps in generating service tickets in the workplace. +
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+ Access Rights
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+ Manager :- Manager has the complete access over the mobile shop management.
+ ++ Mobile Technician :- Mobile Technician can read and write service requests and also update the parts usage. +
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+ Mobile Service Management
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+
+ Service request creation. +
++ Assigning service request to technicians. +
++ Mobile service ticket generation. +
++ Tracking the service status. +
++ Integrated with accounting and sales module. +
++ Multi-level access rights +
++ Mobile complaint templates. +
++ Invoice for parts usage and service charges. +
++ Email notifications to customer. +
++ Parts inventory. +
++ Flexible for further customization. +
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+ Screenshots
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+ Mobile Service Shop
+When you install the module, an extra menu named Mobile Service is created. Here you can see the service requests and thereafter configure your mobile service shop.
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+ Mobile Service -> Service Request -> Create
+This is the service request creation form. Service request can be created according to the device brand and model. One can assign the technician, service request, provide with warranty details, customer details, IMEI no, request and return dates etc.
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+ Service Tickets
+Generating tickets for service request.
+Here you can create tickets for service requests by using the 'Print Ticket' button.
+ Service ticket will be generated as follows,
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+ Parts Inventory
+Mobile parts inventory
+Here you see the mobile parts used for service processing.
+ Product will be only visible in the parts inventory if 'is a mobile part' is checked. + You can provide the brand, model and color details from here.
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+ Service Invoice
+Invoice for service requests
+Here you can create invoices for service requests.
+ Invoice can be created based on advance or full amount.
+ The parts used during the service process will be automatically added to the invoice line.
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+ Post Stock moves
+No need to create stock moves for parts usage manually. 'Post Stock Moves' will generate stock for the parts usage.
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+ Email Notification
+The system will send email notification to the customer for each stage in the service request. Note:- You should configure outgoing and incoming e-mail settings from your Odoo for email service.
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+ 
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+ Brands Configuration
+Create mobile brands which is used in service request creation.
+Mobile Service -> Configuration -> Brands
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+ Models Configuration
+You can also create models for different mobile brands from
+Mobile Service -> Configuration -> Models
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+ Complaint Types
+You can create different complaint types from
+Mobile Service -> Configuration -> Complaint Types
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+ Complaint Templates
+Complaint Templates can be created from
+Mobile Service -> Configuration -> Complaint Templates
+ You can select different complaint templates from the 'Complaints' page while creating service requests.
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+ Terms and conditions
+Terms and conditions for service request can be added from, + Mobile Service -> Configuration -> Terms and Conditions which will be added to the service tickets.
+
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+ -
+
Suggested Products
++ +
Our Service
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+ 
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+ Odoo Customization
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+ 
+
+ Odoo Implementation
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+ 
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+ Odoo Integration
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+ Odoo Support
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+ 
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+ Hire Odoo Developers
+ +
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+ +
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+Our Industries
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+ Trading
+Easily procure and sell your products.
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+ Manufacturing
+Plan, track and schedule your operations.
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+ Restaurant
+Run your bar or restaurant methodical.
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+ POS
+Easy configuring and convivial selling.
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+ E-commerce & Website
+Mobile friendly, awe-inspiring product pages.
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+ Hotel Management
+An all-inclusive hotel management application.
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+ Education
+A Collaborative platform for educational management.
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+ Service Management
+Keep track of services and invoice accordingly.
+
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+ Need Any Help?
++
If you have anything to share with us based on your use of this module, please let us know. We are ready to offer our support.
+
+
+ Email us
+odoo@cybrosys.com / info@cybrosys.com
+
+
+ Contact Us
+ www.cybrosys.com +
+ + Click to Create a New Record. +
+
+
+
+ ![Product]()
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+ -
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- model:
+ Click to Create a New Record. +
++ Click to Create a New Record. +
++ Click to Create a New Record. +
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+ ![]()
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+ Click to Create a New Record. +
++ Click to define a new product. +
++ Click to Create a New Record. +
+